Tinotopia (Logo)
TinotopiaLog → Bad, Bad Signage (15 Feb 2005)
Previous entry:
Hepp’s Run-In With The Police

Next entry:
Non-Functional
Tuesday 15 February 2005

Bad, Bad Signage

This is a gas pump at the Exxon station near Tino Manor. Click on the picture to pop up a bigger version:

gas_pump_sm.jpg

I count over 300 words in the picture — and that’s leaving out the stuff off the top and bottom of the frame, not counting the lettering that’s too small to make out in the photo, and not counting all the messages that appear on the 32-character, scrolling, all-caps LCD display. There’s also a speaker though which the attendant can make squawking noises at you should you somehow require information on a topic that’s not already covered by one or more of the stickers.

Incidentally, at the far right of the frame are a number of miniature credit cards, assuring you that you can pay for your gas with, among other things, a Diner’s Club card, or Carte Blanche, or a number of credit cards I’ve never even heard of, or a JCB card. Except them in even smaller type you are informed that “JCB card may not be accepted at all pumps”. Does this mean that this pump accepts JCB, but that this should not be construed to mean that all Exxon pumps accept JCB? Or does it mean that some Exxon pumps, a class which may or may not include this pump, accept JCB?

Since this sign is actually, you know, on a gas pump, the JCB user is probably interested in knowing whether it’s accepted at this particular pump (and he’s probably interested in getting that information in Japanese, but that’s another issue). The other millions of Exxon pumps in the world are not important right now. Perhaps the Exxon people could write up a nice 500-word essay on the matter and stick that on the pump next to the picture of the glowering state trooper.

The largest and most-noticeable signs, though, are the ones about their check policy (?!) and their terribly agrammatic (not to mention hopeful) notice about the auto-shutoff feature of the pump:

**ATTENTION**

DO NOT LEAVE CAR UNATTENDED WHILE FUELING
-THE ATTENDANT ON DUTY OR THE OWNER WILL
NOT BE RESPONSIBLE FOR THE COST OF FUEL
CAUSED BY SPILLS OR PERSONAL PROPERTY
DAMAGE CAUSED BY SPILLS WHILE CUSTOMER IS
FUELING THEIR VEHICLE
***AUTOMATIC SHUT-OFF NOT GUARANTEED***

This is the public face of one of the world’s largest companies: we do not have faith in the proper operation of the equipment with which we daily transfer thousands of gallons of highly volatile and flammable liquids. And we will inform you of this fact in a confusing and agrammatical way. And we will emphasize particular points by **surrounding them with asterisks**. It’s almost as if they expected the stickers to come equipped with Markdown.

Posted by tino at 11:48 15.02.05
This entry's TrackBack URL::
http://tinotopia.com/cgi-bin/mt3/tinotopia-tb.pl/396

Links to weblogs that reference 'Bad, Bad Signage' from Tinotopia.
Comments

That sign is just illustrative of companies’ typical fears of lawsuits, which is ironic becuase it likely wouldn’t hold up in court if there was a meritorious claim related to injury from the pump.

For once I would like a company to take responsibility. For example, my firm puts out a weekly internal “E-News,” an annoying mix of employee movements, charity drives and editing tips. Always include is a factoid; here’s a recent one:

Did You Know …

At 12,000 feet above sea level, there is barely enough oxygen in La Paz, Bolivia to support combustion. The city is nearly fireproof.

(This factoid has not been verified, and therefore no claim is made as to its accuracy.)

The disclaimer is there every week, no matter the factoid (granted this one probably needs a disclaimer, as many might try to actually set fire to La Paz). But if E-News is going to run a fact every week, we should at least expect it to be accurate. It’s not like I’m going to cite E-News in a legal brief or anything. But, in many ways, E-News is worse than Exxon, as E-News’ facts are totally within its control (it can confirm the accuracy of the fact), whereas Exxon’s relinguishes a certain amount of control once it lets you take the pump in your hands.

Posted by: Shaye at February 16, 2005 11:46 AM

It would appear that the pump reading was for the War Wagon. Similar reading can be attained with the HEMI

Posted by: bryon at February 18, 2005 01:25 PM

Even if E-News did check all their facts, they’d still print the disclaimer. Though I can’t imagine any court concluding that the publishers of factoids have liability for the actions of idiots, should someone take it in mind to actually sue, you’d still have to spend money asserting the disclaimer.

Nearly all information carries some kind of disclaimer these days. Why is it that people who rely on such ‘all-of-this-may-be-bunk’ encyclopedias, engineering manuals, computer software, etc., etc. are not constantly being sued for negligence? Sounds like an opportunity.

Posted by: Tino at February 19, 2005 10:42 AM